Terms of Service
Shipping Costs Determined at Checkout
Please note: Priority shipping is not always available for shipments to Canada, US Territories, P.O. Boxes or certain locations in Alaska. Shipments to these addresses will be sent via U.S. Postal Service. Please call us at 1-866-869-1346 with any questions.
In Canada, we charge actual shipping charges based on the weight, dimensions and shipping destination. You will be given several shipping options during the checkout process.
UPS Standard shipping charges to Canada per order.
International orders will incur a customs fee. You are responsible for paying the customs and import duties to your customs department in your country . We cannot determine in advance what these charges will be and these are NOT funds that are given to us. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order. Please Note: If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.The following information is a general guideline on charges levied by the particular country and is subject to change. It is your responsibility to contact your local customs office to determine the additional customs charges for your particular order.Canadian CustomsCanadian duties, taxes and brokerage fees on items shipped to Canada are established by Canadian Customs. Anything over $20.00 CAD will be subject to customs fees. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is determined by the value of the merchandise and is determined by Customs. Delivery Information.You are responsible for obtaining insurance when placing your order.We are not responsible for any lost packages.We provide you with a tracking number for you to track in the USA.Once your package has left the USA, it is your responsiblity to further track it in your country.If your package is insured it is up to you to contact the appropriate postal service to rectify the situation.
Standard Shipping - order delivery within 3-7 business days from ship date.
2nd Day Service - order delivery within 2-3 business days from ship date.
Overnight Service - order delivery on next business day from ship date.
Please Note: All Terra Firma Cosmetic Online orders are shipped and delivered on business days (Monday - Friday), excluding holidays.
Standard Shipping - order delivery within 3-25 business days from ship date as items are sometimes held up in Canadian Customs. You are responsible for contacting customs should you package be held up.
Shipping Rules and Restrictions:
Shipments to PO Box Addresses are accepted.
Shipments to U.S. Territories, Alaska and Hawaii- TERRA FIRMA COSMETICS ONLINE accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands. We also ship INTERNATIONALLY.
Territories. If you have any questions concerning the shipment of your order, please contact us via Email or call us at 1-866-869-1346.
Terra Firma Cosmetics Return Policy:
We'll gladly accept returns and exchanges for any full sized terrafirmacosmetics.com products upon receiving your items within 45 days from the date of purchase.
To Return for a Refund:
To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product.
We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:
1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Provide a brief description of the reason for the return.
3. Please note that we are unable to pay return shipping fees.
To make an Exchange:
To ensure a timely exchange, please return the item immediately upon deciding that you do want an exchange. We regret that we do not accept returns beyond 45 days from the date of purchase. We do not refund original shipping costs with the return, however we cover standard shipping costs for sending the exchange item to you. Please follow the simple instructions below:
- To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
- Provide a brief description of the reason for the return and a description of the item you'd like to exchange it for.
- Please note that we are unable to pay return shipping fees.
- If you wish to expedite your return, please contact Customer Service prior to shipment at (360)489-1498.
- Terra Firma Cosmetics
Customer Service Returns Department
2305 Trillium St SE
Lacey, WA 98503
terrafirmacosmetics.com uses the United States Postal Service (USPS) standard shipping for all returns and exchanges.